Travel Counselor & Visitor Info Specialist

NC Office of State Human Resources; North Carolina; On-site; USD 6,546,000 - 9,324,000; Part time

Job summary

The NC Office of State Human Resources seeks a part-time Travel Counselor/Admin Associate for the Welcome Center program in Norlina, Warren County. You will assist visitors, provide travel information, and make hotel reservations at state Welcome Centers along interstate routes.

This temporary position offers up to 32 hours per month, with variable shifts including weekends and holidays. Training and customer service experience in tourism are beneficial.

Qualifications

• General knowledge of the principles and practices of public relations, sales and customer service.
• General knowledge of promotional and publicity media suitable for use in the development of the tourism industry.
• Ability to learn and communicate general tourism information, including basic information regarding attractions, events, accommodations, recreational, historical and geographic features of the state.
• Ability to assess and use tools available to provide customer service and complete assignments, including computers, Microsoft Office products and online search engines.

Responsibilities

• Greeting visitors, answering questions about the State of North Carolina and its tourist facilities.
• Distribute information on attractions, events, accommodations; and providing highway route information.
• Travel counselors make hotel and motel reservations.
• Maintain brochure display racks and back stock and order new and replacement brochures.
• Participate in familiarization tours and sharing experiences with other employees.
• Use available resources to satisfy visitor inquiries which includes giving occasional presentations to schools or civic groups.
• Work Part-time hours, up to 32 hours per month (8 hours per week) with Monday-Friday, rotating shifts, etc.). Sunday-Saturday varying - Weekend/holiday work required.

Skills

Public relations

Sales & customer service

Tourism information

Office software

Maps reading

Communication

Education

High school diploma

Tools

Microsoft Office

Job description

The NC Office of State Human Resources seeks a part-time Travel Counselor/Admin Associate for the Welcome Center program in Norlina, Warren County. You will assist visitors, provide travel information, and make hotel reservations at state Welcome Centers along interstate routes.

This temporary position offers up to 32 hours per month, with variable shifts including weekends and holidays. Training and customer service experience in tourism are beneficial.