Travel Healthcare IT Training Specialist

eClinicalWorks, LLC; Boston (MA); On-site; USD 60,000 - 70,000; Full time

Benefits offered by this job

Paid Time Off (18 days, tenure-based)

9 holidays + floating holiday

Health insurance (medical, dental, vis

401(k) plan

Travel incentives

Job summary

eClinicalWorks is seeking a Software Training Specialist to train client practices using the eCW software. This role involves travel to sites, delivering both one-on-one coaching and classroom instruction to doctors and clinical staff, and developing workflow processes.

The ideal candidate will have strong communication skills, a background in healthcare IT training, and the ability to manage multiple sessions while documenting outcomes. Remote regional base or travel flexibility is a plus.

Qualifications

• Bachelor's degree in engineering, Computer Science, or Information Systems.
• 2–5 years in healthcare industry, preferably in training and implementation of Project Management or EMR systems.
• Must have a valid driver's license.
• Willing to travel 50%–75% per month across all 50 US states.
• Remote regional base/time zone may be required at hire.

Responsibilities

• Travel to client sites and train end users (doctors and clinical staff) on eCW software and ancillary functionalities via one-on-one coaching and classroom instruction
• Develop Workflow processes
• Demonstrate the software to client practice, make suggestions and provide training
• Communicate/escalate issues to Project Managers to promptly and effectively address issues
• Prepare various reports such as Checklist & Expense Report
• Document all training sessions
• Other duties as assigned

Skills

Customer service

Communication

Training/coaching

MySQL

Windows Office

Networking

Physician billing

Bilingual

Education

Bachelor's degree in engineering

Computer Science

Information Systems

Master's degree preferred

Tools

MySQL

Job description

eClinicalWorks is seeking a Software Training Specialist to train client practices using the eCW software. This role involves travel to sites, delivering both one-on-one coaching and classroom instruction to doctors and clinical staff, and developing workflow processes.

The ideal candidate will have strong communication skills, a background in healthcare IT training, and the ability to manage multiple sessions while documenting outcomes. Remote regional base or travel flexibility is a plus.