Airport Customer Service Agent Flexible Shifts & Benefits

Southwest Airlines Co.; Phoenix (AZ); Sur place; USD 28 000 - 30 000; Plein temps

Avantages offerts par ce poste

Fly for free on open seat for you and

401(k) company match up to 10%

Profit-sharing potential

Health insurance

Health plan from day 1

Résumé du poste

Southwest Airlines is seeking a Customer Service Agent to check in passengers at the ticket counter, gate area, and baggage service office, ensuring smooth travel and excellent customer experiences. You will be the first point of contact for Customers and help with changes, delays, and related needs.

The role requires a friendly attitude, teamwork, and the ability to handle busy, high-pressure moments. Training and union-affiliated scheduling are part of the position, with opportunities for

Qualifications

• Ability to type and use a computer keyboard.
• Able to read documents and follow instructions.
• Teamwork and ability to work under stress.
• Complete Customer Service Agent training with 80% or greater average.
• Aware of hazardous situations and able to handle emergencies.
• Effective communication by phone, in person, or radio.

Responsabilités

• Provides friendly service to and maintains positive relationships with all Customers.
• Works in a cooperative spirit to ensure the success of our Company.
• Provides legendary Customer service to people traveling, using cargo, or baggage services.

Connaissances

Typing speed

Reading ability

Teamwork

Verbal communication

Written communication

Customer service

Description du poste

Southwest Airlines is seeking a Customer Service Agent to check in passengers at the ticket counter, gate area, and baggage service office, ensuring smooth travel and excellent customer experiences. You will be the first point of contact for Customers and help with changes, delays, and related needs.

The role requires a friendly attitude, teamwork, and the ability to handle busy, high-pressure moments. Training and union-affiliated scheduling are part of the position, with opportunities for