Airline Customer Advocate — Craft Seamless Travel

Southwest Airlines Co.; Springfield (IL); On-site; USD 28,000 - 41,000; Full time

Job summary

Southwest Airlines is looking for a Customer Service Agent in Springfield to assist customers at the ticket counter, the departure area, and the administration office. You will handle transactions, resolve issues, and ensure a friendly travel experience for clients and passengers.

The role emphasizes strong communication, teamwork, and the ability to work under pressure, while providing accurate information and completing administrative tasks as needed.

Qualifications

• Bachelor degree required.
• Experience in customer service at ticket counter or similar setting.
• Strong communication and interpersonal skills.
• Ability to handle high-pressure environment and resolve issues.

Responsibilities

• Assist customers at the ticket counter, office, and departure area.
• Handle transactions and boarding-related tasks with accuracy.
• Resolve customer issues and provide travel information.
• Process payments including cash, cards, and vouchers.
• Balance daily exchanges and ensure compliance with policies.
• Assist with reservations, ticketing, and baggage-related concerns.
• Communicate clearly via phone, in person, and radio equipment.

Skills

Customer service

Communication skills

Teamwork

Problem solving

Education

Bachelor Degree

Tools

Ticketing procedures

PC console typing

Job description

Southwest Airlines is looking for a Customer Service Agent in Springfield to assist customers at the ticket counter, the departure area, and the administration office. You will handle transactions, resolve issues, and ensure a friendly travel experience for clients and passengers.

The role emphasizes strong communication, teamwork, and the ability to work under pressure, while providing accurate information and completing administrative tasks as needed.