Travel Field Installation Technician

Truno; Chicago (IL); Hybrid; USD 55,000 - 75,000; Full time

Job summary

TRUNO is hiring a Field Installation Technician to install, configure, and troubleshoot hardware and software across multiple sites. You will analyze site conditions and collaborate with on-site users to determine requirements, then implement plans with independence and professional judgment.

Travel is a core part of the role, with weekly moves to customer locations and periodic training at the home office.

Qualifications

• Requires a high school diploma or equivalent; Bachelor's degree preferred.
• Demonstrated ability to communicate effectively, both orally and in writing, and to work independently.

Responsibilities

• Perform staging activities, including system configuration, testing, and troubleshooting in coordination with customers and developers
• Analyze site conditions and system requirements, and consult with on-site users to develop and execute installation and implementation plans
• Test and validate equipment connections and functionality to ensure proper installation
• Liaise with vendors and other IT personnel for problem resolution
• Assist in the continuous improvement of the installation and set-up process
• Maintain security, backup, and redundancy strategies
• Document service and installation actions by completing forms/reports and expense logs
• Maintain close interaction with warehouse staff to verify equipment for upcoming installs
• Travel to the home office (Greenville, SC/Lubbock, TX) for continued training, as well as specialized product training
• Maintain rapport with customers by examining complaints, identifying solutions, suggesting improved methods and techniques, and recommending system improvements
• Maintain customer confidence by keeping service information confidential
• Provide service, support, installation, and training to customers, if necessary
• Make independent decisions on site pertaining to system implementation
• Work a flexible schedule that may include weekends, nights, and early mornings
• Accountable and responsible to maintain company provided vehicle, company credit card, fuel and fleet maintenance card, Netbook PC, tools and test equipment, as well as any additional company provide resources.

Skills

Basic computer skills

Dress professionally

Excellent oral and written comms

Think and solve problems quickly

Work independently

Multitasking

Organizational skills

Learn new systems quickly

Mechanical aptitude with tools

Education

High School Diploma or equivalent

Bachelor's degree

Tools

Point of Sale

Networking

Job description

TRUNO is hiring a Field Installation Technician to install, configure, and troubleshoot hardware and software across multiple sites. You will analyze site conditions and collaborate with on-site users to determine requirements, then implement plans with independence and professional judgment.

Travel is a core part of the role, with weekly moves to customer locations and periodic training at the home office.