Travel Experience Specialist - Bookings & Support

TripActions; United States; Hybrid; USD 45,000 - 65,000; Full time

Job summary

Navan is seeking a Travel Experience specialist to support travelers with bookings and issue resolution through chat, phone, and email. You will provide feedback to product and engineering teams to improve both rider and internal platforms and ensure a high-quality customer experience.

The role requires 5+ years as a Travel Consultant, 3+ years with a GDS, and fluent English. You must reside in Portugal or be willing to relocate, with working hours covering US time zones (12pm–2am).

Qualifications

• 5+ years as Travel Consultant covering air, rail, and hotel bookings.
• 3+ years with a GDS (Sabre, Amadeus, or Galileo).
• Fluent in English, written and verbal.
• Customer-facing experience in a contact center or similar role.
• Proficient with Gmail, Zendesk, Slack, and Salesforce.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Skills

Fluent English

Customer service

Multitasking

Independent problem solving

Tools

Sabre

Amadeus

Galileo

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is seeking a Travel Experience specialist to support travelers with bookings and issue resolution through chat, phone, and email. You will provide feedback to product and engineering teams to improve both rider and internal platforms and ensure a high-quality customer experience.

The role requires 5+ years as a Travel Consultant, 3+ years with a GDS, and fluent English. You must reside in Portugal or be willing to relocate, with working hours covering US time zones (12pm–2am).