French-Speaking Travel Experience Specialist

TripActions; United States; Remote; USD 70,000 - 90,000; Full time

Job summary

Navan is seeking a Travel Experience Consultant to support travellers’ needs via chat, calls, and emails. Applicants must reside in Portugal and be fluent in English and French.

You will help travelers book hotels, flights, rail, and cars while guiding self-service options on the Navan platform and app. You will collaborate with product, design, and engineering teams to improve customer-facing experiences and share feedback for ongoing improvements.

Qualifications

• 5+ years as Travel Consultant covering air, rail, and hotel bookings
• 3+ years with GDS (Sabre, Amadeus, or Galileo)
• Fluency in English and French
• Background in customer-facing roles

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Quickly assess customer needs, urgency, and preferences
• Accurately handle hotel, flight, car, and rail bookings
• Guide customers in self-service options on the Navan platform and app
• Respond promptly, meeting SLA expectations
• Follow company and customer policies, ensuring global compliance
• Give feedback to stakeholders on goal progress and key processes
• Participate in team meetings on products, suppliers, and industry updates
• Stay current on travel industry best practices
• Maintain attendance, complete assigned training, and meet performance metrics

Skills

English fluency

French fluency

Customer service

GDS familiarity

Multitasking

Tools

GDS Sabre/Amadeus/Galileo

Zendesk

Salesforce

Gmail

Job description

Navan is seeking a Travel Experience Consultant to support travellers’ needs via chat, calls, and emails. Applicants must reside in Portugal and be fluent in English and French.

You will help travelers book hotels, flights, rail, and cars while guiding self-service options on the Navan platform and app. You will collaborate with product, design, and engineering teams to improve customer-facing experiences and share feedback for ongoing improvements.