Senior Corporate Travel Consultant

01A; Dallas (TX); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare coverage

Equity plans

Flexible time off

Parental leave

Job summary

Navan is seeking an experienced travel support professional to assist travelers with bookings, policy adherence, and day-to-day platform support. You will handle multi-channel inquiries, maintain supplier knowledge, and ensure high customer satisfaction while collaborating with product and engineering teams.

The role emphasizes strong GDS skills, complex itineraries, and compliance knowledge, with in-office expectations in the U.S. and opportunities to impact product development.

Qualifications

• 5+ years managing corporate and leisure travel bookings.
• 3+ years Sabre or Amadeus GDS experience (ticketing, reissues, voids).
• Experience with ARC/BSP markets and complex itineraries.
• NDC or low-cost carrier experience is a plus.
• Strong English communication; multilingual skills are a bonus.

Responsibilities

• Assist travelers with travel support via chat, phone, and email.
• Maintain extensive supplier, destination and system knowledge.
• Analyze customer needs, urgency, and personas quickly.
• Provide accurate hotel, flight, car, and rail bookings as needed.
• Support self-service on Navan platform and app.
• Respond to customers within SLA expectations.
• Follow travel and expense procedures and global compliance.
• Provide regular feedback to stakeholders on processes.
• Participate in team meetings on product launches and updates.
• Build travel industry knowledge to set best-in-class standards.
• Adhere to attendance policy and complete training.
• Meet individual performance metrics.

Skills

Booking management

Sabre/GDS experience

ARC/BSP markets

NDC/low-cost carriers

Compliance knowledge

Tools

Sabre/GDS tools

ARC/BSP booking

Job description

Navan is seeking an experienced travel support professional to assist travelers with bookings, policy adherence, and day-to-day platform support. You will handle multi-channel inquiries, maintain supplier knowledge, and ensure high customer satisfaction while collaborating with product and engineering teams.

The role emphasizes strong GDS skills, complex itineraries, and compliance knowledge, with in-office expectations in the U.S. and opportunities to impact product development.