Global Travel Experience Specialist (PT-BR)

TripActions; United States; Remote; USD 33,000 - 47,000; Full time

Job summary

Navan is seeking an experienced Travel Consultant to support travelers across air, rail, and hotel bookings. You will resolve issues, communicate effectively, and collaborate with internal teams to ensure exceptional customer experiences while contributing feedback for product and operations.

The role includes US-hour shifts from Portugal. Candidates must be fluent in English and Brazilian Portuguese, possess a valid CPF, and have a background in customer-facing roles.

Qualifications

• 3+ years as a Travel Consultant covering air, rail, and hotel bookings
• 1-3+ years with GDS (Sabre, Amadeus, or Galileo) required
• Fluency in English and Portuguese (PT-BR)
• Valid CPF (Cadastro de Pessoas Físicas)
• Background in contact center or customer-facing roles
• Experience with Gmail, Zendesk, Slack, and Salesforce or similar tools
• Flexible to work rotating shifts (12pm–2am)
• Able to multitask and troubleshoot independently
• Empathetic, professional communication in written and spoken form

Responsibilities

• Provide top-tier travel support via chat, calls, and emails
• Maintain up-to-date knowledge on suppliers, destinations, and systems
• Assess customer needs and urgency quickly
• Handle hotel, flight, car, and rail bookings accurately
• Guide customers in self-service options on Navan platform/app
• Respond promptly to meet SLA expectations
• Follow policies and ensure global compliance
• Provide feedback to stakeholders on goals and processes
• Participate in team meetings on products and suppliers
• Stay current on travel industry best practices
• Maintain attendance and complete training, meet performance metrics

Skills

Travel booking

GDS

English

Portuguese (PT-BR)

Customer service

Gmail

Zendesk

Slack

Salesforce

Shift flexibility

Multitasking

Communication

Tools

Sabre

Amadeus

Galileo

Job description

Navan is seeking an experienced Travel Consultant to support travelers across air, rail, and hotel bookings. You will resolve issues, communicate effectively, and collaborate with internal teams to ensure exceptional customer experiences while contributing feedback for product and operations.

The role includes US-hour shifts from Portugal. Candidates must be fluent in English and Brazilian Portuguese, possess a valid CPF, and have a background in customer-facing roles.