Multilingual Travel Experience Consultant (GDS Expert)

United States Digital Space LLC; United States; Remote; USD 60,000 - 90,000; Full time

Job summary

Navan is hiring for a Travel Experience role. You will support travelers across chats, calls, and emails, handling hotel, flight, car, and rail bookings while maintaining knowledge of suppliers and systems. You’ll guide customers to self-service options, meet SLA targets, and provide actionable feedback to product and operations teams.

Join a fast-moving team focused on exceptional customer experience and continuous improvement in travel technology.

Qualifications

• 5+ years as a Travel Consultant covering air, rail and hotel bookings.
• 3+ years with GDS (Sabre, Amadeus or Galileo).
• Fluency in English and Spanish is required.
• Customer-facing experience in a contact center environment.
• Proficient with Gmail, Zendesk, Slack and Salesforce.

Responsibilities

• Provide top-tier travel support via chat, calls, and emails.
• Maintain up-to-date knowledge on suppliers, destinations, and systems.
• Assess customer needs, urgency, and preferences.
• Handle hotel, flight, car, and rail bookings.
• Guide customers to self-service options on Navan platform.
• Meet SLA expectations and follow company policies.
• Provide feedback to product and operations teams.
• Participate in team meetings on products and industry updates.
• Stay current on travel industry best practices.
• Maintain attendance and complete required training.

Skills

Travel consulting

Bilingual English/Spanish

Customer-facing

Tools

Gmail

Zendesk

Slack

Salesforce

Job description

Navan is hiring for a Travel Experience role. You will support travelers across chats, calls, and emails, handling hotel, flight, car, and rail bookings while maintaining knowledge of suppliers and systems. You’ll guide customers to self-service options, meet SLA targets, and provide actionable feedback to product and operations teams.

Join a fast-moving team focused on exceptional customer experience and continuous improvement in travel technology.