Travel Customer Service Representative

Concentrix; Bloomfield (MI); On-site; USD 21,000 - 28,000; Full time

Job summary

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy.

You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.

Qualifications

• Experience in customer service, preferably travel or call center.
• Strong communication and empathy in interactions.
• Ability to handle multi-channel inquiries (phone, chat, email).

Responsibilities

• Handle phone, chat, and email inquiries from travelers.
• Assist with bookings, changes, and cancellations.
• Resolve issues with empathy and accuracy.

Skills

Customer service

Empathy

Multitasking

Communication skills

Tools

CRM software

Booking platforms

Job description

Concentrix seeks a Travel Customer Service Rep to support travelers for global brands in a fast-paced contact center. You will handle phone, chat, and email inquiries, manage bookings, changes, and cancellations, and resolve issues with empathy and accuracy. Using digital tools and travel platforms, you’ll provide solutions, document interactions, and meet performance targets. You’ll collaborate with a diverse team, build expertise in customer experience and travel services, and access training and growth opportunities in a people-centric, inclusive environment.