Travel Director – Leads

Landmark Incentive Marketing, Inc.; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Landmark Incentive Marketing, Inc. is seeking a Lead Travel Director to oversee the travel staff and program onsite, interfacing with executive clients and suppliers to execute a highly successful travel program.

The role requires ensuring operations meet the highest standards of professionalism, coordinating with hotels, airlines, and other partners, and managing scheduling and billing on complex group itineraries.

Qualifications

• Minimum of 5 years as Lead Travel Director, managing groups from 50 to 500 participants.
• Experience handling domestic and international destinations.
• Strong public speaking abilities are a plus.
• Excellent interpersonal and people skills for client and vendor interactions.
• Positive, customer-service oriented demeanor under pressure.

Responsibilities

• Oversee travel staff and program onsite, interfacing with executive clients and suppliers.
• Ensure Landmark’s program operations and travel details meet high industry standards and professionalism.
• Lead scheduling, staff assignments, and communications for the Hospitality Desk and participants.
• Coordinate with hotels, cruises, airlines, and other suppliers to ensure timely, accurate service.
• Reconcile all on-site billing and ensure accurate charges for submission within deadlines.
• Prepare departure/return information for the group and liaise with suppliers for smooth departures.
• Attend pre-trip meetings and lead post-trip reviews and staff evaluations.

Skills

Lead Travel Director experience

Domestic & international travel

Public speaking

People skills

Customer service mindset

Job description

A Lead Travel Director oversees all travel staff and the entire program onsite interfacing with executive clients and suppliers in order to execute a highly successful travel program. In this role, it is the sole responsibility of the Lead Travel Director to ensure that Landmark’s program operation and travel details are met with the highest industry standards and utmost professionalism.

If you have wanderlust in your eyes, care for people and their welfare, and can be sharp as a tack, then this is the once in a lifetime opportunity for you.
You could have the challenge to execute a highly successful program, interface with top executives and owners of corporations, and ensure that all Landmark’s demands and purchases are exactly met with utmost professionalism, then, this position will take you all over the world to the most fascinating destinations and the most inviting properties.

Do not apply unless you are a capable personality and a strong negotiator and can handle problems and challenges head on with superior personality… and only if you are a person that does not become frazzled, or stress over varied hours, and can temper crisis or last-minute changes and challenges on the spot to get what is needed according to Landmark’s high standards.

Department: Travel Department

Reports To: Travel Director Manager

Responsibilities Include:

• Must always be prepared for and supervise all functions and activities including hotels and cruises against any challenges, adversity, changes to handle with finesse and professionalism.
• Must be able to manage staff, their responsibilities with daily staff meetings and resolution of outstanding issues.
• Understand coping with clients of all types and levels as well as travel participants of all types.
• Sets the schedule for the Hospitality Desk and assigning staff and guidelines as well as any participant notices, welcome letters, letters from executives, etc.
• Can work closely with all suppliers onsite to ensure timeliness, accuracy, and highest levels of service for all tours, events, functions, hotel, airlines, etc.
• All billing reconciliation onsite and ensuring accuracy in all financial charges with final submission to office within company deadlines.
• Responsible for preparing all departure and return information for entire group – and working with all suppliers to ensure a smooth departure.
• Attend required pre-trip meetings to become knowledgeable about important details after a period of studying all advance memorandum.
• Lead Post Trip Review and prepare Post Trip Report and Staff Evaluations after the trip is complete.

Job Skills Required:

• Minimum of 5 years Lead Travel Director experience with groups of varying sizes from 50 – 500 persons.
• Domestic and international destination experience.
• Confidence with public speaking a plus.
• Excellent people skills.
• Positive disposition in high customer service.