Program Coordinator

Landmark Incentive Marketing, Inc.; Chicago (IL); On-site; USD 36,000 - 48,000; Full time

Job summary

Landmark Incentive Marketing, Inc. seeks an entry-level team member for the Operations Department to assist with participant registration, data entry, and trip preparation.

You will work closely with the Program Manager and Operations Manager, handling travel packets, deviations, and on-site materials while delivering strong customer service and organizational skills.

Qualifications

• Entry-level position with strong potential for growth.
• College Degree required.
• Must come to work promptly and regularly.
• Must work well with others and take direction.
• Ability to meet deadlines and work under pressure.
• Experience in hospitality/events or customer service preferred.

Responsibilities

• Register travel participants: daily data entry, organize forms, and reconcile trip documents.
• Process traveler deviation requests and respond to inquiries.
• Prepare travel information packets and assemble on-site materials.
• Make follow-up calls to travel participants.
• Create Travel Director trip books and participant name badges for trips.
• Support other departments as needed by the Operations Manager.

Skills

Punctuality

Teamwork

Customer service

Organization

Multi-tasking

Communication

Microsoft Office

Education

College Degree

Tools

Microsoft Office

Job description

Are you looking for a new and exciting opportunity with a company that knows the incentive travel industry like no other. Where hard work and professionalism bring you to the highest level of industry education available and employees are considered our greatest asset?

Landmark Incentive Marketing, Inc. has been a leader and pioneer in the incentive travel and marketing industry for over 50 years. Simple put, Landmark is the foremost company for unique incentive marketing concepts with customers from all over North America. With our innovative marketing strategies and unforgettable, exclusive trips, we are considered the best. It’s that simple

We strive towards a professional and service-oriented culture, where a “can do” attitude prevails. While maintaining our position of leadership within the industry, we also focus on sharing strategies and knowledge to raise the standards for all of our colleagues. Above all, we promote teamwork and commitment to one another and to our valuable clients. We believe our clients have opportunities, and we have solutions.

Department

Operations Department

Reports To

Program Manager and Operations Manager

Responsibilities Include

• Registration of travel participants to include: daily data entry of all registration forms and activity sign-up’s including downloading from online web portal; organization and filing of registration and activity forms, reconciliation of trip related documents prior to sending trip packets; and communicating updates on room block usage, reports, rooming list, air manifest, ground manifest, deviations, attendee special requests and VIPs to the Program Manager (PM)
• Process all traveler deviation requests and respond in a timely manner to phone calls and emails
• Prepare travel information packets, including: creating participant letters for each itinerary; reconciliation of travel activities; copying flyers and assembly of all contents; mailing of packets in a timely and cost efficient manner; tracking delivery of all packets
• Complete follow-up calls to travel participants
• Prepare Travel Director trip books, assemble all on-site program materials including participant name badges prior to trip operation
• Provide support and assume other duties for other departments not specifically outlined, as needed and directed by Operations Manager

Job Skills Required

• This is an entry-level position with strong potential for growth.
• College Degree
• Must be able to come to work promptly and regularly
• Must be able to take direction and work well with others
• Must be able to work under the stress of and meet deadlines
• Must be able to concentrate and perform accurately while meeting applicable productivity measures
• Must be able to handle multiple tasks as assigned on a timely basis
• Minimum 1-2 years’ experience in the hospitality/events or customer service related industry
• This position is responsible for working directly with our participants for the registration and preparation of domestic and international incentive travel programs.
• Proficient computer skills including Microsoft Office
• Highly organized and detail oriented
• Possesses strong communication, people and customer service skills
• Ability to multi-task and prioritize