Global Travel Director: Lead Elite Group Programs

Landmark Incentive Marketing, Inc.; Chicago (IL); On-site; USD 110,000 - 140,000; Full time

Job summary

Landmark Incentive Marketing, Inc. is seeking a Lead Travel Director to oversee the travel staff and program onsite, interfacing with executive clients and suppliers to execute a highly successful travel program.

The role requires ensuring operations meet the highest standards of professionalism, coordinating with hotels, airlines, and other partners, and managing scheduling and billing on complex group itineraries.

Qualifications

• Minimum of 5 years as Lead Travel Director, managing groups from 50 to 500 participants.
• Experience handling domestic and international destinations.
• Strong public speaking abilities are a plus.
• Excellent interpersonal and people skills for client and vendor interactions.
• Positive, customer-service oriented demeanor under pressure.

Responsibilities

• Oversee travel staff and program onsite, interfacing with executive clients and suppliers.
• Ensure Landmark’s program operations and travel details meet high industry standards and professionalism.
• Lead scheduling, staff assignments, and communications for the Hospitality Desk and participants.
• Coordinate with hotels, cruises, airlines, and other suppliers to ensure timely, accurate service.
• Reconcile all on-site billing and ensure accurate charges for submission within deadlines.
• Prepare departure/return information for the group and liaise with suppliers for smooth departures.
• Attend pre-trip meetings and lead post-trip reviews and staff evaluations.

Skills

Lead Travel Director experience

Domestic & international travel

Public speaking

People skills

Customer service mindset

Job description

Landmark Incentive Marketing, Inc. is seeking a Lead Travel Director to oversee the travel staff and program onsite, interfacing with executive clients and suppliers to execute a highly successful travel program.

The role requires ensuring operations meet the highest standards of professionalism, coordinating with hotels, airlines, and other partners, and managing scheduling and billing on complex group itineraries.