Travel Customer Support Specialist - Luggage Claims

Metropolis Technologies; Carrollton (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Benefits package

Job summary

SP+ in Carrollton, TX is hiring a Customer Service Associate to join our team. You will contact customers by phone and email to discuss concerns and questions, delivering friendly and professional service while upholding our standards.

Responsibilities include learning product and airline regulations of claim processing, listening to customers, solving problems, and collaborating with teammates in a dynamic environment. Benefits offered with full-time role.

Qualifications

• Customer service experience preferred.
• Strong communication skills a must.
• Ability to work well with others and work as scheduled.
• CRM experience a plus.
• Computer skills and strong work ethic required.

Responsibilities

• Ability to learn products and airline regulations of claim processing.
• Ability to actively listen and identify customer’s needs.
• Ability to problem solve and find resolutions to a variety of customer’s concerns.
• Work well in a dynamic environment with other professionals.

Skills

Customer service

Communication skills

Team collaboration

CRM experience

Computer skills

Job description

SP+ in Carrollton, TX is hiring a Customer Service Associate to join our team. You will contact customers by phone and email to discuss concerns and questions, delivering friendly and professional service while upholding our standards.

Responsibilities include learning product and airline regulations of claim processing, listening to customers, solving problems, and collaborating with teammates in a dynamic environment. Benefits offered with full-time role.