Travel & Luggage Support Agent (Evening Shifts)

SP+; Orlando (FL); On-site; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401k

Paid time off

Job summary

SP+ in Orlando is seeking a Customer Service Representative to handle high-volume calls, emails, and inquiries for luggage and travel services. The role requires strong communication, data accuracy, and the ability to work under pressure in a fast-paced team environment.

Responsibilities include documenting issues, using knowledge bases, tracking requests, and providing timely updates to customers and stakeholders. Evening shifts and holiday/weekend availability are required.

Qualifications

• Exceptional written and verbal communication skills.
• Ability to work collaboratively in a team environment and support team decisions.
• Solid multi-tasking, prioritization and organizational skills.
• Travel Industry experience is a plus.
• Must be available to work holidays and weekends.
• Must be available to work our evening shifts between 3 PM-11:30 PM & 4 PM - 12:30 AM.

Responsibilities

• Field incoming requests from end users and customers via telephone, e-mail or other established support channels.
• Document all relevant information including name, organization, contact information, asset details, nature of issue, troubleshooting steps taken and resolution.
• Utilize knowledgebase, FAQs, peers and all other available resources to aid in incident resolution to resolve customers' issues effectively and efficiently.
• Create a positive customer service experience and build strong relationships through active listening, ensuring timely resolution or escalation, communicating promptly on progress and handling customers with a professional attitude.
• Answer incoming technical requests, quickly analyze, test and resolve the calls.
• Create requests using our ticketed tracking system to create and track progress of request.
• Monitor and manage orders following up on statuses and progress.

Job description

SP+ in Orlando is seeking a Customer Service Representative to handle high-volume calls, emails, and inquiries for luggage and travel services. The role requires strong communication, data accuracy, and the ability to work under pressure in a fast-paced team environment.

Responsibilities include documenting issues, using knowledge bases, tracking requests, and providing timely updates to customers and stakeholders. Evening shifts and holiday/weekend availability are required.