Luggage & Travel Customer Support Specialist

SP Plus Corporation; Carrollton (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

FSAs

Disability insurance

Life insurance

401k

Paid time off

Job summary

SP+ is seeking a Customer Service Associate for our Bags division, part of the Metropolis family, to assist airline customers with luggage replacement and claim processing. The role involves contacting customers by phone and email, providing friendly service, and ensuring accurate information.

Hours are 8am–5pm, with full-time benefits including medical, dental, vision, 401k, and paid time off. This position offers a competitive hourly rate and a commitment to a professional work environment.

Qualifications

• Experience in customer service is preferred.
• Strong communication skills are required.
• Ability to work well with others and follow scheduled shifts.
• CRM experience is a plus for handling customer interactions.
• Proficient computer skills and a strong work ethic are required.

Responsibilities

• Learn products and airline regulations of claim processing.
• Actively listen and identify customer needs.
• Problem solve and find resolutions to various customer concerns.
• Work well in a dynamic environment with other professionals.

Skills

Customer service experience

Strong communication

Team collaboration

CRM experience

Computer skills

Tools

CRM

Job description

SP+ is seeking a Customer Service Associate for our Bags division, part of the Metropolis family, to assist airline customers with luggage replacement and claim processing. The role involves contacting customers by phone and email, providing friendly service, and ensuring accurate information.

Hours are 8am–5pm, with full-time benefits including medical, dental, vision, 401k, and paid time off. This position offers a competitive hourly rate and a commitment to a professional work environment.