Travel & Luggage Support Specialist

SP+; Carrollton (TX); On-site; USD 28,000 - 30,000; Full time

Benefits offered by this job

Medical benefits

Dental benefits

Vision benefits

401k

Paid time off

Job summary

SP+ is seeking a Customer Service Associate in Carrollton, TX, to join Rynn's Luggage, a member of the Baggage Airline Guest Services family. The role involves communicating with customers by phone and email, learning product rules for claims, and delivering friendly, solution-focused service 8am–5pm.

With over 35 years in the industry, the team emphasizes professional presentation, CRM-enabled processes, and a commitment to a positive customer experience while supporting benefits eligibility

Qualifications

• Customer service experience preferred.
• Strong communication skills are essential.
• Ability to work well with others and as scheduled.
• CRM experience is a plus.
• Computer skills and a strong work ethic required.

Responsibilities

• Learn products and airline regulations of claim processing.
• Actively listen and identify customer needs.
• Problem solve and resolve a variety of customer concerns.
• Work well in a dynamic, professional team environment.

Skills

Customer service experience

Strong communication

Team player

CRM experience

Computer skills

Tools

CRM software

Job description

SP+ is seeking a Customer Service Associate in Carrollton, TX, to join Rynn's Luggage, a member of the Baggage Airline Guest Services family. The role involves communicating with customers by phone and email, learning product rules for claims, and delivering friendly, solution-focused service 8am–5pm.

With over 35 years in the industry, the team emphasizes professional presentation, CRM-enabled processes, and a commitment to a positive customer experience while supporting benefits eligibility