Customer Account Representative

SmartRecruiters, Inc.; Tampa (FL); On-site; USD 42,000 - 49,000; Full time

Benefits offered by this job

Paid training

Competitive compensation

Opportunities for career advancement

Job summary

Entertainment Travel Associates in Tampa, FL is seeking a Customer Account Representative to support customer accounts and maintain strong relationships. You will respond to inquiries, provide product and service information, and handle routine account requests while keeping records organized and up to date.

The role emphasizes clear communication and proactive problem solving. The position includes paid training, a supportive team environment, and opportunities for career advancement within the

Qualifications

• High school diploma or equivalent.
• Strong verbal and written communication skills.
• Customer-focused and professional attitude.
• Good organizational and problem-solving abilities.
• Attention to detail when handling account information.
• Ability to manage multiple requests and follow up consistently.
• Previous customer service, account support, retail, or sales experience is a plus.

Responsibilities

• Serve as a point of contact for assigned customer accounts
• Respond to questions about products, services, and promotional offerings
• Provide accurate information and assist with routine account-related requests
• Follow up with customers regarding outstanding questions or service needs
• Maintain organized and accurate customer account records
• Identify customer needs and direct specialized requests to the appropriate team
• Communicate account updates and relevant information clearly
• Build positive working relationships through professional and timely interactions
• Gather customer feedback and share relevant observations with supervisors
• Collaborate with team members to support customer satisfaction and retention
• Paid training
• Supportive team environment
• Opportunities for career advancement
• Competitive compensation

Skills

Verbal communication

Written communication

Customer-focused

Organizational skills

Attention to detail

Education

High school diploma or equivalent

Job description

• Compensation: USD 3,800 - USD 4,425 - monthly

Company Description

At Entertainment Travel Associates, we specialize in delivering exceptional travel experiences through innovation, outstanding customer service, and meaningful partnerships. Our team is passionate about creating memorable journeys while helping businesses and clients discover tailored travel solutions. We believe in collaboration, professional development, and providing every team member with the opportunity to grow and make a lasting impact.

Job Description

Position Summary

We are seeking a Customer Account Representative to support customer accounts, respond to inquiries, and help maintain positive ongoing relationships. This role is ideal for someone who enjoys communicating with people, organizing information, and identifying ways to improve the customer experience.

Responsibilities

• Serve as a point of contact for assigned customer accounts
• Respond to questions about products, services, and promotional offerings
• Provide accurate information and assist with routine account-related requests
• Follow up with customers regarding outstanding questions or service needs
• Maintain organized and accurate customer account records
• Identify customer needs and direct specialized requests to the appropriate team
• Communicate account updates and relevant information clearly
• Build positive working relationships through professional and timely interactions
• Gather customer feedback and share relevant observations with supervisors
• Collaborate with team members to support customer satisfaction and retention
• Paid training
• Supportive team environment
• Opportunities for career advancement
• Competitive compensation

Qualifications

• High school diploma or equivalent
• Strong verbal and written communication skills
• Customer-focused and professional attitude
• Good organizational and problem-solving abilities
• Attention to detail when handling account information
• Ability to manage multiple requests and follow up consistently
• Previous customer service, account support, retail, or sales experience is a plus

Additional Information

Competitive salary of $52,000 – $58,000 annually

Professional leadership development and training

Opportunities to develop management and business skills

Hands-on experience with business operations

Supportive and collaborative team environment

Opportunities to take on greater responsibilities as you grow

Long-term professional growth within the organization