Travel Customer Service Representative - Travel & Hospitality

Concentrix; Michigan; On-site; USD 36,000 - 48,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations and refunds. You will handle inquiries via phone, email, and chat, using CRM systems and digital tools to resolve issues.

The role emphasizes collaboration, learning, and growth in customer experience and analytics. Join a world-class support team in a dynamic travel domain, with opportunities to develop expertise across global client projects and travel operations.

Qualifications

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds.

Responsibilities

• Resolve issues using CRM systems and digital tools.
• Provide accurate, timely information to customers.
• De-escalate concerns and resolve travel-related issues.

Skills

Customer support

Multichannel support

Problem solving

Tools

CRM systems

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.