Travel Customer Service Representative - Travel & Hospitality

Concentrix; Troy (MI); On-site; USD 36,000 - 54,000; Full time

Job summary

Concentrix in Troy, MI is seeking a Travel Customer Support Specialist to assist customers with bookings, itinerary changes, cancellations, refunds and travel questions. You will respond by phone, email, and chat, using CRM tools and other digital platforms to resolve issues promptly.

This role emphasizes teamwork, learning, and performance improvement in a global client environment. You’ll de-escalate concerns, provide accurate information, and help travelers have smooth experiences while

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Provide travel-related information and resolve issues using CRM tools.

Skills

Customer service

Multichannel support

Tools

CRM systems

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.