Travel Customer Service Representative - Travel & Hospitality

Concentrix; Bloomfield (MI); On-site; USD 38,000 - 56,000; Full time

Job summary

Concentrix is seeking a Travel Customer Support Specialist to assist customers via phone, email, and chat with bookings, itineraries, changes, cancellations, and refunds. You will use CRM tools to resolve issues, de‑escalate concerns, and provide timely information, all within a collaborative culture that emphasizes learning, feedback, and growth in customer experience and analytics.

Join a global team delivering excellent service for leading travel brands and helping customers navigate complex

Responsibilities

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, and refunds.
• Use digital tools and CRM systems to resolve issues and provide accurate information.
• De-escalate concerns and deliver a quality travel customer experience.

Job description

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.