Travel Customer Service Representative - Travel & Hospitality

Concentrix; Westland (MI); Presencial; USD 42.000 - 52.000; Jornada completa

Descripción de la vacante

Concentrix is seeking a Travel Customer Support Specialist to help leading travel brands deliver exceptional experiences. You’ll handle inquiries from customers via phone, email, and chat, assisting with bookings, itinerary changes, cancellations, refunds, and travel-related questions.

You’ll use digital tools and CRM systems to resolve issues, de‑escalate concerns, and provide accurate, timely information.

Formación

• Experience delivering front-line customer support across multiple channels.
• Strong communication and problem-solving skills.
• Familiarity with CRM software and case management tools.

Responsabilidades

• Handle inbound inquiries via phone, email, and chat.
• Assist customers with bookings, itinerary changes, cancellations, refunds, and travel questions.
• Resolve issues, de-escalate concerns, and provide accurate information.

Conocimientos

Customer service

Communication

CRM systems

Herramientas

CRM systems

Descripción del empleo

Join Concentrix as a Travel Customer Support Specialist and help leading travel brands deliver exceptional experiences. You’ll handle inbound inquiries via phone, email, and chat, assisting customers with bookings, itinerary changes, cancellations, refunds, and travel-related questions. Using digital tools and CRM systems, you’ll resolve issues, de‑escalate concerns, and provide accurate, timely information. You’ll work within a collaborative, inclusive culture that values learning, feedback, and performance, with clear opportunities to build skills in customer experience, analytics, and global client support.