Travel Customer Service Representative

Consultwithtray; Salt Lake City (UT); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Work-from-home flexibility

Flexible hours

Training and mentorship

Growth opportunities

Access to industry discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to assist clients throughout their travel experiences. This position offers flexible hours and work-from-home options, catering to those with a customer-first mentality. Candidates with customer support or hospitality experience are preferred but not required, as training and mentorship are provided. The role includes responding to inquiries, processing changes, and ensuring a smooth booking experience. Additional perks include industry discounts and growth opportunities within a thriving company.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems.
• Process itinerary changes, cancellations, and special travel accommodations.
• Provide accurate guidance on travel requirements and agency policies.
• Conduct proactive check-ins with clients ahead of travel dates.
• Efficiently manage and resolve customer concerns with professionalism.

Skills

Strong communication skills

Customer support experience

Multitasking ability

Comfort with online systems and digital tools

Customer-first mindset

Job description

About the job Travel Customer Service Representative

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience.

No prior travel industry experience is required.
We provide training, support, and tools to help you succeed in a remote work environment.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accomodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

What Were Looking For

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service

Technical Requirements

• Reliable broadband internet connection.
• Smartphone for communication and updates.

What We Offer

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits