Travel customer representative/REMOTE

Effortless travel solutions ETS; Delaware; Remote; USD 42,000 - 58,000; Full time

Benefits offered by this job

Travel perks

Exclusive industry discounts

Job summary

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return home. You will handle inquiries, assist with bookings, updates, and ensure exceptional service across channels.

The role is fully remote with flexible scheduling, offering opportunities for growth within the agency and access to travel perks and exclusive discounts.

Qualifications

• Excellent verbal and written communication required.
• Strong customer service experience, preferably in travel or hospitality.
• Highly organized, dependable and detail-oriented.
• Tech-savvy and quick to learn booking systems.

Responsibilities

• Respond promptly to client inquiries via email, phone, and messaging.
• Assist with bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal communication

Written communication

Customer service

Organization

Tech-savvy

Tools

Booking platforms

Job description

About the job Travel customer representative/REMOTE

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.