Travel Customer Service Representative

Consultwithtray; Montgomery (AL); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

WFH flexibility

Flexible hours

Training mentorship

Growth opportunities

Travel discounts

Job summary

Consultwithtray is seeking a Travel Customer Service Representative to support clients before, during, and after their travel experiences. You will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel journey.

In this remote role, training is provided, and work-from-home flexibility with flexible hours is offered. Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Qualifications

• Customer-first mindset with strong communication skills.
• Experience in customer support, hospitality, or tourism preferred.
• Reliable, organized, and capable of multitasking.
• Comfortable navigating online systems and digital booking tools.
• Passionate about travel and delivering excellent service.

Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

Skills

Customer-first mindset

Strong communication skills

Experience in customer support

Hospitality or tourism experience

Multitasking

Reliable and organized

Digital booking tools

Tools

Online booking tools

Job description

About the job Travel Customer Service Representative

We are currently looking for a Travel Customer Service Representative to support clients before, during, and after their travel experiences.

In this role, you will help ensure travelers receive timely assistance, accurate information, and a smooth overall booking and travel experience.No prior travel industry experience is required. We provide training, support, and tools to help you succeed in a remote work environment.

Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Key Responsibilities

• Respond to client inquiries via email, phone, and messaging systems
• Process itinerary changes, cancellations, and special travel accommodations
• Provide accurate guidance on travel requirements and agency policies
• Conduct proactive check-ins with clients ahead of travel dates
• Efficiently manage and resolve customer concerns with professionalism

What Were Looking For

• Customer-first mindset with strong communication skills
• Experience in customer support, hospitality, or tourism preferred
• Reliable, organized, and capable of multitasking
• Comfortable navigating online systems and digital booking tools
• Passionate about travel and delivering excellent service
• Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

Technical Requirements

• Reliable broadband internet connection.
• Smartphone for communication and updates.

What We Offer

• Work-from-home flexibility
• Flexible hours
• Training and mentorship
• Growth opportunities within a growing travel company
• Access to industry discounts and travel benefits