Travel customer representative/REMOTE

Effortless travel solutions ETS; Birmingham (AL); Remote; USD 32.000 - 52.000; Vollzeit

Benefits dieser Stelle

Travel perks

Exclusive industry discounts

Ongoing training

Zusammenfassung

Effortless travel solutions ETS is seeking a Travel Customer Representative to support clients from booking to return. You will handle inquiries, provide booking updates, and ensure top-tier service across email, phone, and messaging channels.

This fully remote role offers flexible scheduling and opportunities to grow within the agency. Ideal candidates are strong communicators with travel or hospitality experience, highly organized, and comfortable using booking platforms.

Qualifikationen

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.

Aufgaben

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Kenntnisse

Communication skills

Customer service

Attention to detail

Tech-savvy

Travel passion

Tools

Booking platforms

Jobbeschreibung

About the job Travel customer representative/REMOTE

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.,
• Assist with travel bookings, changes, cancellations, and special requests.,
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.,
• Handle concerns or complaints with empathy and problem-solving skills.,

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.