Travel customer representative

Effortless travel solutions ETS; Carmel (IN); Remote; USD 30,000 - 50,000; Full time

Benefits offered by this job

Opportunities for growth within the agency

Travel perks and exclusive industry discounts

Supportive team environment with ongoing training

Job summary

Effortless Travel Solutions ETS is seeking a Travel Customer Representative to support clients throughout their travel journey. This role involves assisting with inquiries, providing booking updates, and ensuring exceptional service. The ideal candidate should have strong communication skills, customer service experience, and a passion for travel. The position is fully remote and offers flexible hours, along with opportunities for growth within the agency and exclusive travel perks.

Qualifications

• Strong customer service experience preferably in travel or hospitality.
• Ability to learn booking platforms and systems quickly.
• High attention to detail with organized and dependable work habits.

Responsibilities

• Respond promptly to client inquiries via various communication channels.
• Assist with travel bookings, changes, cancellations, and requests.
• Provide accurate information about travel destinations and policies.
• Follow up with clients to confirm trip details and ensure satisfaction.
• Handle client concerns tactfully and effectively.

Skills

Excellent verbal and written communication skills

Strong customer service experience

Organized and dependable

Comfortable with technology

Passion for travel

Job description

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem‑solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.

If you're enthusiastic about travel and love creating memorable experiences for others, we would love to hear from you.

Apply today and start your journey with Effortless Travel Solutions!