Travel Customer Service Representative

The Claros Travels; Newark (NJ); Remote; USD 38,000 - 52,000; Full time

Benefits offered by this job

100% remote work

Professional growth

Employee perks

Team training and development

Job summary

The Claros Travels seeks a Travel Customer Service Representative to support clients through every stage of their travel service experience in a 100% remote role. You will be the trusted point of contact from initial inquiry through follow-up, ensuring a seamless, personalized, and high-quality experience.

This position is ideal for detail-oriented, service-driven professionals who excel at clear communication and delivering exceptional customer experiences.

Qualifications

• Excellent verbal and written communication skills.
• Previous customer service experience preferred.
• Detail-oriented and organized.
• Comfortable with digital tools.

Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms.
• Assist clients with reservations, service requests, changes, cancellations, and special requests.
• Provide accurate and timely information regarding services, processes, and company policies.
• Coordinate reservation details and confirm requests to ensure accuracy and client satisfaction.
• Proactively follow up with clients to ensure a positive overall experience.
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach.
• Maintain accurate records and update internal systems as required.

Skills

Verbal & written comms

Customer service experience

Organizational skills

Tech-savvy

Job description

About the job Travel Customer Service Representative

About the Role

Our companyis seeking a Customer Service Representative (Remote)to support clients throughout every stage of their service experience. In this client-facing role, you will serve as a trusted point of contact—from the initial request through follow-up—ensuring a seamless, personalized, and high-quality experience.

This position is ideal for someone who is detail-oriented, service-driven, and committed to delivering exceptional customer experiences.

Key Responsibilities

• Respond promptly and professionally to client inquiries via phone, email, and messaging platforms
• Assist clients with reservations, service requests, changes, cancellations, and special requests
• Provide accurate and timely information regarding services, processes, and company policies
• Coordinate reservation details and confirm requests to ensure accuracy and client satisfaction
• Proactively follow up with clients to ensure a positive overall experience
• Address client questions or concerns with empathy, professionalism, and a solutions-focused approach
• Maintain accurate records and update internal systems as required

Qualifications & Skills

• Excellent verbal and written communication skills
• Previous customer service experience (service or support-related experience preferred)
• Strong organizational skills and attention to detail
• Comfortable using technology and digital communication tools
• Reliable, proactive, and able to manage multiple client requests efficiently
• Strong commitment to providing high-quality customer service

What We Offer

• 100% remote work environment
• Opportunities for professional growth within the company
• Employee perks and company benefits
• Supportive team culture with ongoing training and development