Travel Customer Representative - Remote

Manatal; Los Angeles (CA); Remote; USD 38,000 - 60,000; Full time

Benefits offered by this job

Travel perks and exclusive industry –f

Job summary

Manatal is seeking a Travel Customer Representative to support clients through their journeys, from booking to return. You will handle inquiries, updates, and issues with a focus on exceptional service, while working remotely with flexible scheduling.

The ideal candidate brings strong communication, travel industry experience, and a proactive, organized approach to managing bookings and policies. Join a supportive team and enjoy travel perks and industry discounts.

Qualifications

• Excellent verbal and written communication skills.
• Strong customer service experience, preferably in travel.
• Highly organized, dependable, and detail-oriented.
• Comfortable with technology and booking platforms.
• Willingness to work remotely with flexible scheduling.

Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Skills

Verbal & written communication

Customer service

Organization & attention to detail

Tech proficiency

Travel interest

Remote work adaptability

Job description

About the job Travel Customer Representative - Remote

About the job Travel customer representative

As a Travel Customer Representative, you will play a key role in supporting our clients throughout their travel journey from the moment they book to the moment they return home. You will assist with inquiries, resolve issues, provide booking updates, and ensure that every interaction reflects our commitment to exceptional service.

Key Responsibilities

• Respond promptly and professionally to client inquiries via email, phone, and messaging platforms.
• Assist with travel bookings, changes, cancellations, and special requests.
• Provide accurate information about destinations, travel documents, and agency policies.
• Follow up with clients to confirm trip details and satisfaction.
• Handle concerns or complaints with empathy and problem-solving skills.

Ideal Candidate

• Excellent verbal and written communication skills.
• Strong customer service experience (preferably in travel or hospitality).
• Organized, dependable, and proactive with a high attention to detail.
• Comfortable with technology and quick to learn booking platforms and systems.
• Passion for travel and helping others plan unforgettable experiences.
• 100% remote work with flexible scheduling.
• Opportunities to growth within the agency.
• Travel perks and exclusive industry discounts.
• Supportive team environment with ongoing training.