Travel Customer Service

Kim Luxe Travel; Madison (WI); Remote; USD 22,000 - 30,000; Full time

Benefits offered by this job

Remote work

Flexible hours

Travel benefits

Exclusive industry discounts

Training and ongoing support

Career growth opportunities

Collaborative team culture

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after trips, delivering outstanding care and ensuring a stress-free experience for every traveler. You will communicate via email, phone, and messaging, manage bookings, itinerary changes, cancellations and travel needs, and share clear information on destinations and agency procedures.

This fully remote role offers flexible hours and opportunities for career growth within a collaborative

Qualifications

• Excellent communication and customer service skills.
• Experience in travel, tourism, or hospitality is a plus.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Skills

Strong communicator

Customer-first mindset

Well-organized

Tech-savvy

Passionate about travel

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture