Travel Customer Service

Kim Luxe Travel; Denver (CO); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Travel discounts

Job summary

Kim Luxe Travel is seeking a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

You will communicate via email, phone, and messaging, manage bookings and changes, and share accurate destination information.

Qualifications

• Excellent communication skills with a customer-first approach.
• Experience in customer service, travel, tourism, or hospitality preferred.
• Strong organization and ability to handle multiple requests concurrently.

Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Skills

Strong communicator

Customer-first mindset

Customer service experience

Well-organized

Tech-savvy

Travel passion

Multi-tasking

Remote work

Team collaboration

Job description

We are looking for a Travel Customer Service professional to support clients before, during, and after their trips. This role focuses on delivering outstanding customer care, managing travel-related requests, and ensuring a smooth and stress-free experience for every traveler.

Key Responsibilities

• Communicate with clients through email, phone, and messaging platforms to answer questions and provide assistance
• Manage booking updates, itinerary changes, cancellations, and special travel needs
• Share clear and accurate information regarding destinations, travel requirements, and agency procedures
• Proactively check in with clients to confirm details and address any concerns
• Resolve issues efficiently while maintaining a positive and supportive approach

Ideal Candidate

• A strong communicator with a customer-first mindset
• Experienced in customer service (travel, tourism, or hospitality experience is a plus)
• Well-organized, reliable, and comfortable handling multiple requests at once
• Tech-savvy and able to adapt quickly to new systems and tools
• Passionate about travel and helping clients enjoy seamless experiences
• Fully remote position with flexible hours
• Training and ongoing support to help you succeed
• Career growth opportunities within a growing travel agency
• Access to travel benefits and exclusive industry discounts
• A collaborative and supportive team culture