Travel Concierge & Client Policy Advisor

BCD Travel; Indiana (PA); On-site; USD 40,000 - 60,000; Full time

Job summary

BCD Travel is seeking a Travel Consultant who will be the face of the company, communicating and responding to requests from current and new clients to help them travel smart and achieve more.

You will search and confirm travel reservations, apply client travel policies, handle regulatory requests (DOT, TSA, passports, visas), and provide industry information such as low fares and penalties while looking for ways to improve processes and client relationships.

Qualifications

• Travel agent experience is required.
• Experience with GDS Sabre is required.
• Strong verbal and written communication in English.
• Solid working knowledge of the travel industry, policies, procedures, and processes.

Responsibilities

• Search and confirm travel reservations for the customer.
• Have a strong understanding of a client travel policy and can consistently provide consultation to the customer.
• Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.).
• Provide the client with the required industry information, such as low fares, exchange costs, and penalties.
• Seek opportunities to review operational processes and commercial relationships with client to provide suggestions for improvement.
• Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported.

Skills

Travel agent experience

English communication

Client consultation

Tools

Sabre GDS

Job description

BCD Travel is seeking a Travel Consultant who will be the face of the company, communicating and responding to requests from current and new clients to help them travel smart and achieve more.

You will search and confirm travel reservations, apply client travel policies, handle regulatory requests (DOT, TSA, passports, visas), and provide industry information such as low fares and penalties while looking for ways to improve processes and client relationships.