VIP Travel Consultant

BCD Travel; Indiana (PA); On-site; USD 42,000 - 64,000; Full time

Job summary

BCD Travel is seeking a VIP Travel Specialist to provide high-touch service to key client travelers. You will handle requests across multiple channels and act as the primary contact for executive travelers, offering expert travel consultation and up-selling related products.

You will expertly use BCD Travel tools and systems, search and confirm reservations, and ensure adherence to client policies and regulatory requirements.

Qualifications

• VIP travel experience
• Strong understanding of travel industry policies and procedures
• Excellent verbal and written English communication

Responsibilities

• Use BCD Travel tools and systems to fulfill requests
• Search and confirm travel reservations for customers
• Provide travel consultation and up-sell related products
• Ensure compliance with DOT, TSA, passports and visa regulations
• Adhere to travel supplier rules and maintain up-to-date industry knowledge

Skills

VIP Travel

Travel Industry Knowledge

GDS Sabre

English Communication

Job description

In this role, you will perform high-touch service excellence to key client travelers and be responsible for accurately and efficiently handling incoming requests via multiple channels (i.e. phone, email, etc.).

You will be the primary point of contact for executive-level travelers and provide active travel consultation, including providing travel details and up-selling related products.

What You'll Do

• Expertly use the appropriate the BCD Travel tools and systems to complete requests

Search and confirm travel reservations for the customer

Have a strong understanding of a client travel policy and can appropriately guide and consistently provide consultation to the customer

Fulfill all requests regarding necessary regulations (DOT, TSA, passports, visas, etc.)

Excellent knowledge and application of travel supplier rules

Maintain, actively communicate, and seek expansion of current knowledge of the state of the various travel industries supported

What You'll Bring

Experience in VIP travel

Working knowledge of the travel industry, policies, procedures, and processes

Strongskills in GDS Sabre

Strong verbal and written communication skills in English