Travel Concierge & Call Center Agent

Mayflower Cruises & Tours; Lisle (IL); On-site; USD 34,000 - 42,000; Full time

Job summary

Mayflower Cruises & Tours in Lisle, IL is seeking a Call Center Agent to join our Call Center Operations team. This full-time, on-site role requires delivering exceptional guest experiences over the phone or via email, handling sales calls, and answering detailed questions about itineraries and ships.

Training is provided by experienced leaders to help you succeed. You will quote rates, promotions, and flights, follow sales techniques to maximize revenue, and coordinate payments with guests and

Qualifications

• Positive, can-do attitude.
• Excellent communicator with guests and partners.
• Reliable and self-motivated.
• Highly organized and able to prioritize tasks.

Responsibilities

• Deliver exceptional guest experience over phone or email.
• Process sales calls to close new individual sales.
• Answer questions about itineraries, ships, and programs.
• Quote rates, promotions, and flights using RightRez and trip info.
• Follow sales techniques to close sales and maximize revenue.
• Communicate and follow up with guests and travel advisors to collect payment.
• Develop positive working relationships with departments and staff.
• Provide 5-star service to guests and partners.

Skills

Excellent communicator

Customer service

Sales skills

Problem solving

Team player

Job description

Mayflower Cruises & Tours in Lisle, IL is seeking a Call Center Agent to join our Call Center Operations team. This full-time, on-site role requires delivering exceptional guest experiences over the phone or via email, handling sales calls, and answering detailed questions about itineraries and ships.

Training is provided by experienced leaders to help you succeed. You will quote rates, promotions, and flights, follow sales techniques to maximize revenue, and coordinate payments with guests and