Travel Concierge & Guest Sales Pro

Mayflower-Cruises-; Lisle (IL); On-site; USD 21,000 - 30,000; Full time

Job summary

Mayflower Cruises & Tours in Lisle, IL is seeking a Call Center Agent for our Lisle-based Call Center Operations team. This full-time, phone-based role requires strong communication, listening skills, and a drive to deliver exceptional guest experiences.

You will handle calls and emails, provide itinerary information, quote rates, close sales, and coordinate with travel advisor partners. Training provided by experienced leaders to ensure success.

Qualifications

• Positive, can-do attitude.
• Excellent communicator with guests and advisors.
• Reliable and self-motivated.
• Highly organized and able to prioritize tasks.

Responsibilities

• Deliver exceptional guest experience by phone or email.
• Process sales calls to close new direct or advisor sales.
• Answer questions on itineraries, ships, and programs.
• Quote rates, promotions, and flights using RightRez.
• Use sales techniques to maximize revenue.
• Follow up with guests and advisors to collect payment.
• Develop positive relationships with departments and staff.
• Adhere to attendance and workforce policies.
• Provide 5-star service to guests and partners.
• Other duties and responsibilities as assigned.

Skills

Excellent communicator

Customer service

Sales skills

Problem solving

Organized

Multitasking

Tools

RightRez

Salesforce

Centaur

Job description

Mayflower Cruises & Tours in Lisle, IL is seeking a Call Center Agent for our Lisle-based Call Center Operations team. This full-time, phone-based role requires strong communication, listening skills, and a drive to deliver exceptional guest experiences.

You will handle calls and emails, provide itinerary information, quote rates, close sales, and coordinate with travel advisor partners. Training provided by experienced leaders to ensure success.