Travel Concierge Apprentice - Client Support & Admin

Lindstrom Travel; Rockford (IL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

401(k) matching

Training & development

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Lindstrom Travel in Rockford, IL is seeking a Travel Concierge / Travel Advisor Assistant to support our travel advisors. This in-office, entry-level role focuses on delivering exceptional client service, learning the travel industry, and assisting with administrative tasks and CRM data management.

You will handle phone inquiries, greet clients, qualify leads, help with invoices, organize documents, and support day-to-day agency operations as you grow with the team.

Responsibilities

• Answer incoming phone calls professionally and warmly.
• Greet walk-in clients when applicable.
• Qualify new client inquiries and route them to the appropriate travel advisor.
• Collect basic trip information from prospective travelers.
• Respond to general agency questions.
• Provide excellent first impressions for every client.
• Assist advisors with administrative projects.
• Organize electronic files and documentation.
• Scan, upload, and file client documents.
• Assist with invoice preparation and organization.
• Help maintain office organization.
• Update client profiles.
• Clean and organize CRM records.
• Verify client information for accuracy.
• Enter notes and documentation.
• Maintain consistent data standards.
• Learn travel supplier systems.
• Become familiar with destinations and travel products.
• Assist advisors with itinerary preparation.
• Learn agency procedures and workflows.
• Participate in ongoing training.

Job description

Lindstrom Travel in Rockford, IL is seeking a Travel Concierge / Travel Advisor Assistant to support our travel advisors. This in-office, entry-level role focuses on delivering exceptional client service, learning the travel industry, and assisting with administrative tasks and CRM data management.

You will handle phone inquiries, greet clients, qualify leads, help with invoices, organize documents, and support day-to-day agency operations as you grow with the team.