Travel Concierge

Lindstrom Travel; Rockford (IL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k) matching

Training & development

401(k)

Employee discounts

Health insurance

Paid time off

Job summary

Lindstrom Travel in Rockford, IL hires a Travel Concierge / Travel Advisor Assistant. This full-time, in-office entry-level role supports travel advisors by handling calls, qualifying inquiries, and assisting with administrative tasks.

You will maintain CRM records, organize documents, process invoices, and learn about destinations and travel products. This position offers a hands-on start in a collaborative, travel-loving team and opportunities for growth in the travel industry.

Qualifications

• Entry-level role requiring eagerness to learn travel industry.
• Strong customer service mindset and ability to communicate clearly.
• Organized with attention to detail and pleasant phone manner.

Responsibilities

• Answer incoming phone calls professionally and warmly.
• Greet walk-in clients when applicable.
• Qualify new client inquiries and route them to the appropriate travel advisor.
• Collect basic trip information from prospective travelers.
• Respond to general agency questions.
• Provide excellent first impressions for every client.
• Assist advisors with administrative projects.
• Organize electronic files and documentation.
• Scan, upload, and file client documents.
• Assist with invoice preparation and organization.
• Help maintain office organization.
• Update client profiles.
• Clean and organize CRM records.
• Verify client information for accuracy.
• Enter notes and documentation.
• Maintain consistent data standards.
• Learn travel supplier systems.
• Become familiar with destinations and travel products.
• Assist advisors with itinerary preparation.
• Learn agency procedures and workflows.
• Participate in ongoing training.

Skills

Phone etiquette

Customer service

CRM data entry

Organizational skills

Tools

CRM software

Job description

Benefits

• 401(k) matching
• Training & development
• 401(k)
• Employee discounts
• Health insurance
• Paid time off

Position Summary

The Travel Concierge / Travel Advisor Assistant is a Full Time, In-Office entry-level support role that helps ensure our travel advisors provide exceptional service to every client. This position is ideal for someone who enjoys helping people, thrives in an organized environment, and is interested in learning about the travel industry.

This role supports both clients and advisors by answering incoming calls, qualifying new inquiries, assisting with administrative tasks, maintaining accurate CRM records, organizing documents, managing invoices, and learning the day-to-day operations of a professional travel agency.

This is an excellent opportunity for someone interested in building a long-term career in travel.

Primary Responsibilities

Client Service

• Answer incoming phone calls professionally and warmly
• Greet walk-in clients when applicable
• Qualify new client inquiries and route them to the appropriate travel advisor
• Collect basic trip information from prospective travelers
• Respond to general agency questions
• Provide excellent first impressions for every client

Administrative Support

• Assist advisors with administrative projects
• Organize electronic files and documentation
• Scan, upload, and file client documents
• Assist with invoice preparation and organization
• Help maintain office organization

CRM & Data Management

• Update client profiles
• Clean and organize CRM records
• Verify client information for accuracy
• Enter notes and documentation
• Maintain consistent data standards

Travel Industry Learning

• Learn travel supplier systems
• Become familiar with destinations and travel products
• Assist advisors with itinerary preparation
• Learn agency procedures and workflows
• Participate in ongoing training

About Us

Lindstrom Travel has been a trusted name in travel planning in the Rockford, IL community, delivering personalized service and expertly curated travel experiences for every type of traveler. Our clients keep coming back because we go above and beyond to ensure every trip exceeds expectations. Our team thrives in a collaborative, travel-loving environment where your passion for exploration is celebrated every day.