Travel Concierge

Hope’s Global Getaways; Peabody (MA); Remote; USD 40,000 - 58,000; Full time

Benefits offered by this job

Remote work environment

Flexible scheduling

Onboarding program

Travel perks

Job summary

Hope's Global Getaways is seeking a results‑driven Travel Concierge to assist clients in planning destination weddings, honeymoons, cruises, and luxury getaways. You will research options, present choices, and coordinate reservations with care and timely communication.

This remote, independent role offers flexible scheduling, ongoing training, and access to supplier resources while you build knowledge of destinations and travel products.

Qualifications

• Excellent communication and interpersonal skills.
• Friendly, professional, and customer-focused approach.
• Strong organization and attention to detail.
• Ability to manage multiple requests and follow through.
• Comfortable researching information and using online systems.
• Must be 18+ and eligible to work in target regions.

Responsibilities

• Connect with clients to identify vacation goals, preferred experiences, schedules and budget.
• Research resorts, hotels, cruises, transportation, and activities.
• Present relevant options and explain features and inclusions.
• Coordinate reservations and services via booking platforms.
• Review details for accuracy and keep clients informed of deadlines.
• Provide professional follow-up during planning and reservation.
• Handle general questions and modifications as needed.
• Maintain organized client records and supplier knowledge.

Skills

Communication skills

Interpersonal skills

Organizational skills

Research skills

Remote work experience

Customer service mindset

Attention to detail

Independent work

Willingness to learn

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Role Overview

We are expanding our remote team and seeking personable, resourceful individuals who enjoy helping others coordinate memorable vacations. As a Travel Concierge, you will provide personalized assistance to clients as they explore destinations, select vacation experiences, and arrange the different components of their trips.

Your responsibilities may involve resort vacations, cruises, international getaways, family trips, romantic escapes, tours, transportation, activities, and other leisure experiences. You will serve as a helpful point of contact, keeping important details organized and providing timely communication throughout the planning process.

This role is well suited for individuals who are comfortable working independently, enjoy online research, and take pride in providing attentive customer service. Travel industry experience is not required.

What You'll Be Doing

• Connect with clients to identify their vacation goals, preferred experiences, schedules, and spending ranges
• Explore and evaluate available vacation options using approved supplier resources
• Research resorts, hotels, cruise itineraries, transportation, excursions, tours, and activities
• Present relevant choices and help clients understand available features and inclusions
• Coordinate requested reservations and services through authorized booking platforms
• Review names, dates, pricing details, confirmations, and other reservation information for accuracy
• Organize essential trip information and keep clients aware of important deadlines
• Provide professional follow-up throughout the planning and reservation process
• Assist with general questions, updates, and standard modifications when needed
• Maintain organized documentation and accurate client records
• Develop destination and supplier knowledge through continued education

What You Can Expect

• Remote work environment
• Flexible scheduling options
• Structured onboarding for individuals new to the industry
• Ongoing supplier and destination education
• Access to professional booking resources and systems
• Travel-related benefits and industry perks
• Performance-based incentive opportunities
• Team guidance and continued support
• Opportunities to develop client-service and vacation-planning skills

What We're Looking For

• Excellent communication and interpersonal skills
• Friendly, professional, and customer-focused approach
• Strong organization and attention to detail
• Ability to manage multiple requests and follow through on responsibilities
• Comfortable researching information and learning new online systems
• Reliable internet connection and access to an appropriate device
• Self-directed and capable of managing responsibilities in a remote setting
• Interest in learning about destinations, vacation products, and supplier services
• Willingness to participate in required training and continued education
• Must be at least 18 years old
• Must reside in and satisfy applicable eligibility requirements for the United States, United Kingdom, Australia, Spain, Mexico, or other qualifying regions