Vacation Consultant

Hope’s Global Getaways; Chicopee (MA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Work-from-home environment

Flexible scheduling options

Training and onboarding

Destinations and supplier learning

Discounts on travel

Incentive opportunities

Team support

Development of client relations and销售

Job summary

Hope's Global Getaways is seeking a Remote Vacation Consultant to assist clients in planning memorable getaways, from resort stays to international vacations. You will research options, present them to clients, and coordinate bookings while staying connected as plans come together.

No prior travel experience is required; the role emphasizes client interaction, research, and organization in a remote setting.

Qualifications

• Excellent communication and interpersonal abilities.
• Strong research and problem-solving skills.
• Highly organized with attention to detail.
• Ability to manage multiple client requests and deadlines.
• Comfort with email, online platforms, and digital tools.

Responsibilities

• Consult with clients to learn vacation goals, interests, dates, and budget.
• Explore destinations and experiences that match requests.
• Research resorts, hotels, cruises, transportation, tours, and activities.
• Compare options and explain features, inclusions, and booking requirements.
• Help clients select options aligned with priorities.
• Coordinate vacation arrangements through approved supplier resources.
• Review booking information and traveler details for completeness and accuracy.
• Organize confirmations, schedules, payments, and important information.
• Maintain regular communication with clients as plans progress.
• Follow up on outstanding decisions and required information.
• Provide assistance with routine adjustments and questions.

Skills

Interpersonal skills

Communication

Research

Organization

Time management

Customer service

Multitasking

Tools

Email platforms

Online booking tools

Supplier resources

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

About the Opportunity

We are looking for enthusiastic, organized individuals who enjoy helping people plan meaningful getaways. As a Remote Vacation Consultant, you will work with clients to understand what they want from their vacation and help them explore options that fit their interests, schedules, and budgets.

From relaxing resort stays and cruises to family adventures, couples escapes, tours, and international vacations, you will assist with a variety of leisure experiences. Your role will involve researching possibilities, presenting options, coordinating requested services, and staying connected with clients as their plans come together.

This is a flexible remote opportunity for individuals who are comfortable working independently and enjoy customer interaction, research, and organization. Previous travel experience is not required.

Your Role

• Consult with clients to learn about their vacation goals, interests, preferred dates, and spending range
• Explore destinations and vacation experiences that match individual requests
• Research resorts, hotels, cruises, transportation, tours, excursions, and activities
• Compare available choices and explain relevant features, inclusions, and booking requirements
• Help clients select options that align with their priorities
• Coordinate requested vacation arrangements through approved supplier resources
• Review booking information and traveler details for completeness and accuracy
• Organize confirmations, schedules, payment dates, and other important information
• Maintain regular communication with clients as their vacation plans progress
• Follow up on outstanding decisions, documentation, or required information
• Provide assistance with routine adjustments and questions when needed
• Maintain organized client files and accurate records
• Continue developing destination and supplier knowledge through ongoing education

What You'll Have Access To

• Work-from-home environment
• Flexible scheduling options
• Training and onboarding
• Continued destination and supplier learning opportunities
• Approved vacation-planning and booking resources
• Industry-related discounts and perks
• Incentive opportunities
• Team support and educational resources
• Opportunities to develop client relations, sales, and vacation-planning skills

What We're Looking For

• Strong interpersonal and communication abilities
• Helpful, professional, and client-focused attitude
• Good research and problem-solving skills
• Strong organization and attention to detail
• Ability to manage multiple client requests and important deadlines
• Comfortable working with email, online platforms, and digital tools
• Ability to learn new booking systems and supplier resources
• Reliable internet connection and access to an appropriate device
• Self-motivated and comfortable managing responsibilities independently
• Willingness to participate in required training and continued education
• Must be at least 18 years of age
• Must reside in and satisfy applicable eligibility requirements for the US, UK Australia, Spain, Mexico, or another qualifying region