Travel Experience Coordinator

Hope’s Global Getaways; Westfield (MA); On-site; USD 42,000 - 64,000; Full time

Job summary

Hope's Global Getaways is a fully remote travel planning company that designs destination weddings, honeymoons, cruises, family vacations, and luxury getaways for clients worldwide. We seek a Travel Experience Coordinator to assist clients with researching destinations, selecting accommodations, coordinating activities, and finalizing itineraries.

You will gather client preferences, compare options across hotels, cruises, and transportation, communicate updates, and manage confirmations,

Qualifications

• Excellent written and verbal communication skills.
• Strong customer-service and relationship-building abilities.
• Detail-oriented with strong follow-through.
• Effective organization and time-management skills.
• Ability to research information and evaluate different options.
• Proficient with computers, email, web-based platforms, and digital communication tools.
• Ability to learn new supplier and reservation systems.
• Reliable internet access and an appropriate computer or device.
• Willingness to complete required training and continued education.
• Minimum age of 18.
• Residence in and applicable eligibility for the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying country.

Responsibilities

• Gather details about client interests, schedules, budgets, destination preferences, and vacation priorities.
• Investigate available destinations and experiences using approved research and supplier resources.
• Compare hotels, resorts, cruise options, transportation, tours, excursions, and other services.
• Prepare vacation options based on the information provided by each client.
• Explain available services, important requirements, and relevant trip details.
• Coordinate client-selected arrangements through authorized booking platforms.
• Check reservation information carefully to ensure names, dates, and selected services are correct.
• Keep track of confirmations, payment dates, documentation, and other important milestones.
• Communicate updates and next steps to clients throughout the coordination process.
• Follow up when selections, payments, or additional information are needed.
• Assist with routine questions and reservation updates when appropriate.
• Keep client information and booking records current and organized.
• Build knowledge of destinations, suppliers, and vacation products through continued education.

Skills

Communication

Customer service

Attention to detail

Organization

Time management

Research skills

Digital literacy

Independent work

Willingness to learn

Tools

Reservation systems

Supplier platforms

Email/web platforms

Online communication tools

Job description

Hope's Global Getaways is a remote travel planning company powered by a full-service travel agency that specializes in destination weddings, honeymoons, cruises, family vacations, and luxury getaways. We partner with top global travel brands to design seamless, memorable travel experiences for clients worldwide.

Our mission is to help travelers plan unforgettable vacations while offering flexible, remote opportunities for individuals who are passionate about travel and customer service.

Position Summary

We are seeking detail-oriented, personable individuals to join our remote team as Travel Experience Coordinator. In this position, you will assist clients with organizing the many pieces that go into a successful vacation, from exploring destinations and accommodations to coordinating activities, transportation, and other requested services.

You will work directly with clients to gather their preferences, research available possibilities, organize selected arrangements, and provide helpful communication as their trip approaches. The role may include assisting with cruises, resort vacations, international destinations, family getaways, couples trips, group experiences, tours, and customized itineraries.

What You'll Handle

• Gather details about client interests, schedules, budgets, destination preferences, and vacation priorities
• Investigate available destinations and experiences using approved research and supplier resources
• Compare hotels, resorts, cruise options, transportation, tours, excursions, and other services
• Prepare vacation options based on the information provided by each client
• Explain available services, important requirements, and relevant trip details
• Coordinate client-selected arrangements through authorized booking platforms
• Check reservation information carefully to ensure names, dates, and selected services are correct
• Keep track of confirmations, payment dates, documentation, and other important milestones
• Communicate updates and next steps to clients throughout the coordination process
• Follow up when selections, payments, or additional information are needed
• Assist with routine questions and reservation updates when appropriate
• Keep client information and booking records current and organized
• Build knowledge of destinations, suppliers, and vacation products through continued education

What the Opportunity Includes

• Fully remote work environment
• Flexible scheduling
• Initial training and onboarding
• Ongoing destination and supplier education
• Access to authorized planning and reservation resources
• Travel-related discounts and industry perks
• Incentive opportunities
• Continued team support
• Opportunities to build experience in customer relations, planning, and coordination

Qualifications

• Clear written and verbal communication skills
• Strong customer-service and relationship-building abilities
• Good attention to detail and follow-through
• Effective organization and time-management skills
• Ability to research information and evaluate different options
• Comfort using computers, email, web-based platforms, and digital communication tools
• Ability to learn new supplier and reservation systems
• Reliable internet access and an appropriate computer or device
• Ability to work independently and manage multiple responsibilities
• Willingness to complete required training and continued education
• Minimum age of 18
• Residence in and applicable eligibility for the United States, United Kingdom, Australia, Spain, Mexico, or another qualifying countries