Travel Agent customer service

brinteva worlds; Pittsburg (CA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Commissions per sales

Free food & snacks

Free uniforms

Competitive Compensation

Great Work Environment

Job summary

A travel agency is seeking a Travel Agent in California to assist clients in planning their dream vacations. The role involves strong customer communication, booking trips, and managing payments and records. Ideal candidates should possess excellent communication skills and previous customer service experience. This position offers benefits such as competitive compensation and a supportive work environment.

Qualifications

• Strong communication and customer service skills.
• Ability to translate client preferences into travel experiences.
• Familiarity with basic computer programs.

Responsibilities

• Communicate with clients to present trip options.
• Book trips, activities, and tours for clients.
• Process payments and maintain client records.

Skills

Excellent communication and customer service skills

Strong listening skills

Organizational skills

Ability to multitask

Tools

Microsoft Office

Outlook

Job description

Benefits:

comissions per sales

Free food & snacks

Free uniforms

Benefits/Perks

Competitive Compensation

Great Work Environment

Job Summary

We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time.

Responsibilities

Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs

Book trips, activities, and tours for clients

Accept and process payments

Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible

Maintain excellent records of clients, payments, trips, and other details

Participate in social media interactions such as live streams.

Qualifications

Excellent communication and customer service skills

Strong listening skills, with the ability to translate what the client enjoys into a trip or experience

Must be comfortable communicating both over email and the phone with clients

Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software

Strong organizational skills

The ability to multitask and shift priorities, as needed