Customer Service Travel Agent

Hellosunshinetravels; Dallas (TX); Remote; USD 35,000 - 52,000; Full time

Benefits offered by this job

Flexible work hours

Ongoing training

Growth potential

Supportive team culture

Memorable trips

Job summary

A travel agency is seeking a detail-oriented Customer Service Travel Agent to create unforgettable travel experiences. In this remote role, you'll assist clients with vacation planning, manage their bookings, and communicate effectively to ensure excellent service. Ideal candidates will be organized, passionate about travel, and possess strong customer service skills. Join a supportive team and grow your career while helping others make lasting memories.

Qualifications

• Strong customer service skills and effective communication.
• Organized and self-motivated with the ability to work independently.
• Sales or hospitality experience is a plus.
• Ability to multitask and pay attention to details.
• Sales or hospitality experience is a plus (not required).
• Willingness to learn and stay updated on travel trends.

Responsibilities

• Assist clients in planning vacations, including various travel options.
• Provide clear communication through multiple channels.
• Research travel destinations and manage bookings.
• Manage bookings, changes, cancellations, and travel documents.
• Resolve client concerns professionally and with care.
• Build long-term relationships to turn travelers into repeat clients.

Skills

Customer service skills

Communication skills

Organizational skills

Self-motivated

Attention to detail

Learning agility

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.