Customer Service Travel Agent

Hellosunshinetravels; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Flexible working hours

Ongoing training and mentorship

Supportive team culture

Job summary

A travel agency in Orlando is seeking a detail-oriented Customer Service Travel Agent to create memorable travel experiences. In this role, you will assist clients in planning and booking trips, manage communications, and solve client concerns with care. Ideal candidates should possess strong customer service skills, be organized, and have a passion for travel. This remote position offers ongoing training and mentorship, promoting growth within the travel industry.

Qualifications

• Strong customer service and communication skills.
• Organized, self-motivated, and comfortable working independently.
• Passion for travel and helping others.

Responsibilities

• Assist clients with vacation planning including cruises, resorts, and tours.
• Provide clear communication via phone, email, and social media.
• Manage bookings, changes, cancellations, and travel documentation.

Skills

Customer service skills

Communication skills

Organizational skills

Multitasking ability

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long‑term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self‑motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.