Customer Service Travel Agent

Hellosunshinetravels; Lexington (KY); Remote; USD 35,000 - 45,000; Full time

Benefits offered by this job

Ongoing training and mentorship

Growth potential within the travel industry

Supportive team culture

Job summary

A travel agency is seeking a detail-oriented Customer Service Travel Agent to assist clients in planning unforgettable vacations. You will help travelers book and manage their trips, ensuring excellent communication and support throughout the process. Ideal candidates should have strong customer service skills, be organized, and have a passion for travel. This role offers a flexible, remote opportunity with growth potential within the travel industry.

Qualifications

• Strong customer service and communication skills are essential.
• Must be organized and self-motivated, comfortable working independently.
• Passion for travel and helping others is necessary.
• Ability to multitask and pay attention to details is required.

Responsibilities

• Assist clients with vacation planning, managing bookings and travel documentation.
• Provide communication support via phone, email, and social platforms.
• Research travel destinations, pricing, and promotions.
• Resolve client concerns with professionalism.

Skills

Customer service skills

Communication skills

Organizational skills

Attention to detail

Ability to multitask

Sales experience

Job description

We’re looking for a detail-oriented, people-loving Customer Service Travel Agent who is passionate about creating unforgettable travel experiences. In this role, you’ll serve as a trusted advisor to clients—helping them plan, book, and manage trips while providing exceptional service from start to finish.

What You’ll Do:

• Assist clients with vacation planning, including cruises, resorts, tours, and custom itineraries
• Provide clear, friendly communication via phone, email, and social platforms
• Research destinations, pricing, promotions, and travel requirements
• Manage bookings, changes, cancellations, and travel documentation
• Resolve client concerns with professionalism and care
• Build long-term relationships that turn travelers into repeat clients

What We’re Looking For:

• Strong customer service and communication skills
• Organized, self-motivated, and comfortable working independently
• Passion for travel and helping others
• Ability to multitask and pay attention to details
• Sales or hospitality experience is a plus (but not required)
• Willingness to learn and stay updated on travel trends

Why Join Us:

• Flexible, remote opportunity
• Ongoing training and mentorship
• Growth potential within the travel industry
• A supportive, positive team culture
• The chance to help people make lifelong memories

If you love helping people, enjoy planning, and want a career that blends service with adventure—this role is for you.