Travel Agent Commission Specialist & Customer Support

Diverse Lynx; Parsippany-Troy Hills (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT consulting firm is looking for a candidate to support the Central Commissions Manager in managing travel agent payments and inquiries. The ideal applicant will have at least 2 years of customer service or finance/accounting experience and a Bachelor's Degree in Business. Responsibilities include processing commission payments, maintaining accurate payment information, and handling inquiries from travel agents. Strong Excel skills and effective communication abilities are required. This position offers a dynamic environment with various responsibilities.

Qualifications

• 2+ years customer service or finance/accounting experience required.
• Intermediate/Advanced Microsoft Office knowledge required.
• Ability to make judgment calls regarding issue resolution.

Responsibilities

• Support the Central Commissions Manager with travel agent payments.
• Process manual commission payments and billings.
• Monitor payments for accurate and timely commission processing.

Skills

Customer service

Finance/accounting

Communication skills

Organizational skills

Excel (Basic formulas, Pivot tables, Vlookups)

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Oracle

MicroStrategy

SPE

Job description

A leading IT consulting firm is looking for a candidate to support the Central Commissions Manager in managing travel agent payments and inquiries. The ideal applicant will have at least 2 years of customer service or finance/accounting experience and a Bachelor's Degree in Business. Responsibilities include processing commission payments, maintaining accurate payment information, and handling inquiries from travel agents. Strong Excel skills and effective communication abilities are required. This position offers a dynamic environment with various responsibilities.