Travel Agent

SIGNAL TRAVEL & TOURS INC; Saint Joseph (MI); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Bonus based on performance

Paid time off

Training & development

Benefits/Perks

Competitive Compensation

Great Work Environment

Career Advancement Opportunities

Job summary

SIGNAL TRAVEL & TOURS INC is seeking a Travel Agent to join our team. You will spend your days communicating with clients, listening to their travel needs, and planning dream vacations or trips.

You will also suggest add-ons, process payments, and maintain excellent communication to ensure the best possible client experience. The ideal candidate has strong communication and customer service skills and can multitask across multiple trips.

Qualifications

• Excellent communication and customer service skills.
• Strong listening skills; translate client preferences into trips.
• Comfortable communicating via email and phone with clients.
• Familiarity with Microsoft Office, Outlook, and scheduling software.
• Strong organizational skills; ability to multitask

Responsibilities

• Communicate with clients and present multiple trip options.
• Book trips, activities, and tours for clients.
• Accept and process payments from clients.
• Maintain ongoing communication during planning and trips.
• Keep detailed records of clients, payments, and trips.

Skills

Communication skills

Customer service

Active listening

Phone & email communication

Multitasking

Microsoft Office

Outlook

Organizational skills

Tools

Scheduling software

Payment processing tools

Job description

Benefits:

• Bonus based on performance
• Paid time off
• Training & development
• Benefits/Perks
• Competitive Compensation
• Great Work Environment
• Career Advancement Opportunities

Job Summary

We are seeking a Travel Agent to join our team! As our Travel Agent, you will spend your days communicating with clients, listening to their travel needs, and planning their dream vacations or trips. You will also be responsible for suggesting additional trip add-ons, processing payments from clients, and maintaining excellent communication throughout the journey to provide the best possible experience for the client. The ideal candidate has strong communication and customer service skills, previous sales or customer service experience, and can multitask across multiple projects and trips at any given time.

Responsibilities

• Communicate with the client every step of the way, presenting multiple trip options based on their wants and needs
• Book trips, activities, and tours for clients
• Accept and process payments
• Maintain a line of communication throughout the trip planning process as well as the trip itself, and assist in any troubleshooting to give the client the best experience possible
• Maintain excellent records of clients, payments, trips, and other details

Qualifications

• Excellent communication and customer service skills
• Strong listening skills, with the ability to translate what the client enjoys into a trip or experience
• Must be comfortable communicating both over email and the phone with clients
• Familiarity with basic computer programs such as Microsoft Office, Outlook, and common calendar or scheduling software
• Strong organizational skills
• The ability to multitask and shift priorities, as needed