Billing Analyst/Customer Service- Central Commissions

Diverse Lynx; Parsippany-Troy Hills (NJ); On-site; USD 45,000 - 60,000; Full time

Job summary

A leading IT consulting firm is looking for a candidate to support the Central Commissions Manager in managing travel agent payments and inquiries. The ideal applicant will have at least 2 years of customer service or finance/accounting experience and a Bachelor's Degree in Business. Responsibilities include processing commission payments, maintaining accurate payment information, and handling inquiries from travel agents. Strong Excel skills and effective communication abilities are required. This position offers a dynamic environment with various responsibilities.

Qualifications

• 2+ years customer service or finance/accounting experience required.
• Intermediate/Advanced Microsoft Office knowledge required.
• Ability to make judgment calls regarding issue resolution.

Responsibilities

• Support the Central Commissions Manager with travel agent payments.
• Process manual commission payments and billings.
• Monitor payments for accurate and timely commission processing.

Skills

Customer service

Finance/accounting

Communication skills

Organizational skills

Excel (Basic formulas, Pivot tables, Vlookups)

Education

Bachelor's Degree in Business

Tools

Microsoft Office

Oracle

MicroStrategy

SPE

Job description

Overview

DiverseLynx is a leading provider of information technology, consulting, application, IT infrastructure and IT services provider headquartered in NJ

Responsibilities

• This position will support the Central Commissions Manager with travel agent payments/billings and related customer service inquiries. This position works closely with management, accounts payable and franchisees to ensure accurate processing of travel agent commissions.
• Process manual commission payments and billings
• Monitor payments to ensure accurate and timely commission processing. This includes working with our corporate AP and Treasury departments.
• Take calls and answer emails regarding commissions from travel agents and our franchisees
• Serve as contact point for internal and external inquiries regarding travel agent commissions
• Research commission inquiries and provide resolution
• Maintain accurate travel agent contact and payment information
• Educate franchisees on travel agent commission and travel agent inquiry processes
• Work on special projects as needed

Qualifications

• 2+ years customer service and or finance/accounting experience
• Bachelor's Degree in Business or any equivalent combination of education, experience and training that provides the required knowledge, skills, and abilities
• Intermediate/Advanced Microsoft Office knowledge required
• Must have experience in Excel (Basic formulas, Pivot tables and Vlookups)
• Must be able to make judgment calls regarding the resolution of issues
• Ability to organize and prioritize responsibilities effectively in order to meet deadlines
• Demonstrate ability to effectively work with all levels within the company, including executive management
• Multi-task on competing priorities which are all deadline sensitive
• Strong verbal and written communication skills
• Oracle, MicroStrategy, and SPE experience a plus
• Hotel/hospitality experience a plus

Disclaimer

This web page contains privileged and confidential information intended only for use by a potential job seeker. If you are not the intended recipient of this information, you are hereby notified that you may not disseminate, copy or take any action based on the contents published here.

All your information will be kept confidential according to EEO guidelines.