Travel Agent Commissions Analyst

Diverse Lynx; Parsippany-Troy Hills (NJ); On-site; USD 50,000 - 70,000; Full time

Job summary

A prominent IT services provider in Parsippany-Troy Hills, NJ, is seeking a Customer Service and Billing Analyst. This role involves handling inquiries related to commissions from travel agents, ensuring accurate processing, and researching commission-related issues. Ideal candidates will have over 2 years of customer service or finance experience, a Bachelor's Degree in Business, and proficiency in Microsoft Office Suite, particularly Excel. Strong communication skills and the ability to prioritize tasks are essential for success in this position.

Qualifications

• Minimum 2 years of customer service or finance experience required.
• Ability to demonstrate strong judgment in issue resolution.
• Multi-tasking and organizing effectively to meet deadlines is essential.

Responsibilities

• Serve as contact for internal and external inquiries about commissions.
• Take calls and respond to emails regarding travel agent commissions.
• Research commission inquiries and provide timely resolutions.

Skills

Customer service experience

Finance experience

Proficient in Microsoft Office Suite

Strong verbal communication skills

Strong written communication skills

Ability to organize and prioritize

Judgment in issue resolution

Education

Bachelor's Degree in Business or equivalent

Tools

Microsoft Excel

MS Access

MicroStrategy

Job description

A prominent IT services provider in Parsippany-Troy Hills, NJ, is seeking a Customer Service and Billing Analyst. This role involves handling inquiries related to commissions from travel agents, ensuring accurate processing, and researching commission-related issues. Ideal candidates will have over 2 years of customer service or finance experience, a Bachelor's Degree in Business, and proficiency in Microsoft Office Suite, particularly Excel. Strong communication skills and the ability to prioritize tasks are essential for success in this position.