Travel Agent

Travel Haus; Souderton (Montgomery County); On-site; USD 23,000 - 32,000; Part time

Benefits offered by this job

Paid time off

Job summary

Travel Haus is seeking a travel agent in Souderton, PA who will turn clients' travel ideas into well-organized itineraries. You will listen closely, recommend options, and coordinate reservations from planning to final confirmation.

You'll contribute to sales goals, provide expert destination guidance, and maintain ongoing client relationships, including post-trip follow-up. Paid time off is offered along with a 20.00 USD hourly rate and 25 hours per week.

Qualifications

• Strong customer service and client communication abilities.
• Proven ability to manage travel planning and scheduling details accurately.
• Sales experience or ability to identify client needs and present options.
• Familiarity with travel industry, reservation systems, and GDS is valuable.

Responsibilities

• Assist clients in researching, planning, and booking domestic and international travel.
• Provide expert recommendations on destinations, accommodations, tours, and travel insurance.
• Customize itineraries to meet client needs and budgets.
• Maintain communication with clients before, during, and after trips to ensure satisfaction.

Skills

Customer service

Sales

Organizational skills

Problem-solving

Communication skills

Remote sales experience

Tools

CRM systems (ClientBase)

GDS knowledge

Reservation systems

Job description

As a Travel Agent, you'll turn clients' travel ideas into well-organized itineraries. You'll listen closely, recommend suitable options, and coordinate reservations from initial planning through final confirmation. This role combines customer service, sales, and detailed travel scheduling, with opportunities to apply experience in remote sales environments, hospitality, or hotels.

Duties

Client Services

• Assist clients in researching, planning, and booking domestic and international travel.
• Provide expert recommendations on destinations, accommodations, tours, cruises, and travel insurance.
• Customize itineraries to meet individual client needs, preferences, and budgets.
• Maintain communication with clients before, during, and after their trips to ensure satisfaction and loyalty.
• Achieve and exceed sales goals through product knowledge and service excellence.
• Track and manage client bookings, payments, and commissions accurately using agency systems.
• Upsell additional services such as excursions, travel insurance, and upgrades where appropriate.

Administrative Duties

• Maintain accurate client profiles and travel records in the agency's CRM system (e.g., ClientBase).
• Follow agency procedures for payment processing, documentation, and supplier confirmations.
• Handle final payment reminders, travel documents, and check-in notifications.
• Stay informed about industry trends, supplier promotions, and destination updates.
• Attend trainings, webinars, and FAM (familiarization) trips as available and approved by management.
• Build and maintain strong relationships with preferred suppliers and vendors.

Your impact: Thoughtful planning and clear communication help clients make informed choices and enjoy better-organized trips.

Requirements

• Strong customer service, client communication, organizational, and problem-solving skills.
• Ability to manage travel planning and scheduling details accurately while handling multiple requests.
• Sales experience or the ability to identify client needs and present suitable travel options.
• Familiarity with the travel industry, reservation systems, and global distribution systems (GDS) is valuable.
• Hotel experience, hospitality experience, or experience in a remote sales environment is preferred.

Pay: From $20.00 per hour

Expected hours: 25.0 per week

• Paid time off

Experience

• Sales/Customer Service: 1 year (Preferred)

Ability to Commute

• Souderton, PA 18964 (Preferred)